Refund policy

We want you to enjoy everything you order from SORANEST, INC. If something isn't right, tell us and we'll do our best to put it right.

Contact us first

If there's any problem with your order — something arrived damaged, something is missing, you received the wrong item, or you're simply not happy with what you received — email social@soranest.com or call (657) 235-8072 within 7 days of delivery. Include your order number and a photo where it helps. We'll get back to you quickly and work out a fix: a replacement, a refund, or store credit, whichever suits the situation.

Because we sell food

For health and safety reasons we can't accept returns of items that have been opened, and we can't resell food that has left our care. That doesn't mean you're stuck with a problem — it means we normally resolve things with a replacement or a refund rather than asking you to send anything back. If we do need an item returned, we'll tell you, and we'll cover the return shipping when the fault is ours.

Damaged, wrong, or missing items

If your order arrives damaged, incomplete, or isn't what you ordered, we'll replace it or refund it in full, including shipping. Just let us know within 7 days of delivery.

Cancelling or changing an order

We pack orders quickly. If you need to cancel or change one, contact us as soon as you can and we'll help if it hasn't shipped yet. Once a parcel is on its way we can't recall it, but everything above still applies once it arrives.

Refunds

Approved refunds go back to your original payment method. Most banks post the money within 5–10 business days of us issuing it, and we'll email you when it's on its way. If it hasn't appeared after 10 business days, contact us and we'll chase it.

Bought in store

Purchases made at our Westminster store are covered by this same policy. Bring your receipt to 9938 Bolsa Ave #113, Westminster, CA 92683 — open 10am–6pm, seven days a week.

Questions

SORANEST, INC.
9938 Bolsa Ave #113, Westminster, CA 92683
social@soranest.com
(657) 235-8072